PRIVACY POLICY




This policy describes how Pantler's Rations Ltd ("Pantler's Rations," "we," "us," "our") collects and uses personally identifiable information (personal data) in accordance with the EU General Data Protection Regulation (GDPR).

We are committed to protecting your personal data and respecting your privacy. This policy also sets out your rights in relation to your personal data.



INTRODUCTION

This policy (together with our Terms of Use) applies to:

  • Your use of our website
  • Your orders of products through our website
  • Our processing of your personal data more generally

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it


IMPORTANT INFORMATION

Pantler's Rations Ltd is the controller and is responsible for your personal data ("we," "us," or "our").We keep our privacy policy under regular review.

This version was last updated on 10/01/2025. It may change, and if it does, these changes will be posted on this page and, where appropriate, notified to you by email.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.



THE DATA WE COLLECT ABOUT YOU

We may collect, use, store, and transfer different kinds of personal data about you as follows:

  • Identity Data
  • Contact Data
  • Device Data
  • Content Data
  • Usage Data
  • Profile Data

We do not collect any financial information from you (e.g., any bank account or debit/credit card details) as all such information is managed separately by our payment services providers.

We also collect, use, and share aggregated data, such as statistical data, for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.

HOW IS YOUR PERSONAL DATA COLLECTED

We will collect and process the nformation you give us. This is information (including Identity and Contact data) you provide to us when creating an account with us, or by corresponding with us (e.g., by email). It includes information you provide when you register to shop on our website and when you raise queries or provide feedback. If you contact us, we will keep a record of that correspondence.


HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract we are about to enter or have entered with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

  • Order Processing and Account Management. We will use your Identity, Contact, and Device data to register you as a user of the website and process any orders you make. The lawful basis for processing such data is that it is necessary for our legitimate interests (to verify new users and keep records of orders).
  • Communication and Updates. We will use your Identity, Contact, Device, and Profile data to manage our relationship with you, including notifying you of changes to the website or updates on your orders. The lawful basis for processing such data is: (a) performance of a contract with you; (b) necessary for our legitimate interests (to keep records updated and analyse customer orders); and (c) compliance with legal obligations (to inform you of changes to our terms).
  • Business Operations and Security. We will use your Identity, Contact, and Device data to administer and protect our business and our website, including troubleshooting, data analysis, and system testing. The lawful basis for processing such data is that it is necessary for our legitimate interests (running our business, provision of administration and IT services, network security).

DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with:

  • Our affiliated businesses and persons, including business partners and suppliers (e.g., payment service providers, web hosting companies, and IT services providers).
  • Prospective buyers or sellers in the event of a business transaction (e.g., sale or acquisition of assets).

Such third parties will be subject to appropriate contractual safeguards.

DATA SECURITY

All information you provide to us is stored on secure servers. Once we have received your information, we use strict procedures and security features to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.



DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

In some circumstances, you can ask us to delete your data. See "Your Legal Rights" below for further information.

In other cases, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.



YOUR LEGAL RIGHTS

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

  • Request access to your personal data (commonly known as a "data subject access request").
  • Request correction of the personal data we hold about you.
  • Request erasure of your personal data where there is no good reason for us to continue processing it.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or a third party.

You can exercise any of these rights at any time by contacting us at info@pantlersrations.com.


If you have any further questions about this policy, please contact us at info@pantlersrations.com.







©Pantler’s Rations 2025